Justice Theater Project is seeking a
Front of House Manger for Season 26/27.

WHO: We’re looking for a friendly, big picture theater lover to manage all things Front of House throughout our 2026-2027 season. This position requires strong communication skills, flexible and creative thinking, and a concierge mindset. We want our patrons to feel welcomed, comfortable, and safe in our theater spaces from the moment they walk through our doors to the moment they start their trips back home. 

In addition to acting as House Manager for at least half of the performances throughout the season, The Front of House Manager works with our Managing Director and Board of Directors to structure Front of House practices; to solicit, train, and manage additional House Managers and volunteers; and to manage concession inventory and presentation. This position actively communicates with the Managing Director, Stage Managers, House Managers, and Volunteers throughout the run of a show to support a fabulous and seamless theater experience. 

WHAT: The duties of the Front of House Manager include some pre-show work throughout the week as well as managing House Managers throughout each performance. They are expected to act as House Manager for at least half of the performances each season. 

When acting as House Manager, duties include but are not limited to the following: 

Front of House Duties:

• Communicate with Stage Manager to determine show start time. Hold curtain as necessary to accommodate arrival and seating of ticketed guests. 

• Communicate with and train Volunteers (Ushers, Box Office, and Concessions).

• Ensure that each guest is being welcomed warmly and their needs are being met. 

• Ensure the cleanliness of the patron areas of the theater, and supervise the set up and take down of Box Office and Concessions areas to ensure professional appearance.

• Prepare patron spaces for pre- and post-show events as needed

• Track final patron headcounts for performances and pre- and post-show events to include in the House Report.

Volunteer Management: 

• Supervise greeters, box office volunteers, concession volunteers, and ushers, ensuring professional, friendly, and helpful interactions between JTP representatives and all guests at all times. 

• Answer volunteer questions and ensure established processes are being followed throughout the evening.

Safety of Guests:

• Monitor weather conditions in conjunction with the Stage Manager, remaining in communication with them throughout the event.

• Monitor safety of all Front of House areas including guest seating. 

• Be aware of and able to communicate location of all safety related tools, including but not limited to: Fire extinguishers; physical exits; exit strategies for fire, adverse weather, and active shooter scenarios; first aid kits; emergency contract trees and processes. 

• Complete and distribute a House Report to appropriate staff and production team members for each performance. Submit Incident Reports for any on site emergencies to the Managing Director.

Concessions Inventory: 

• Monitor concessions inventory. 

• Monitor freshness of items, record and dispose of outdated/stale items as needed.

Additional duties throughout the week and season: 

Front of House Duties:

• Monitor and maintain ticketing records; keep track of ADA ticketing requests, VIPs, and other specific patron needs.  

• Check and maintain retail electronic devices and signage ahead of each performance.

House Manager and Volunteer Management: 

• Communicate with scheduled House Managers and Volunteers before and during shifts. 

• Arrange to fill uncovered shifts as needs arise. 

• Train House Managers and Volunteers, answer questions, and ensure established processes are being followed throughout the season. 

Safety of Guests:

• Work with the Managing Director and Board of Directors to create and execute appropriate safety processes throughout the season. 

Concessions Inventory: 

• Monitor concessions inventory, communicating needs to Managing Director at EOD and EOW. 

• Purchase and restock necessary items throughout the week with the approval of the Managing Director.

• Monitor freshness of items, record and dispose of outdated/stale items as needed. Submit reports to the Managing Director. 

WHEN: Part-time, Variable. This position will work on a renewable full-season contract from the beginning of our mainstage season in October through June, primarily - but not solely - focused on Friday and Saturday nights and Sunday afternoons. 

WHERE: The Justice Theater Project at 8208 Brownleigh Dr, Raleigh, NC 27617.
https://www.thejusticetheaterproject.org/

At The Justice Theater Project we believe: 

Mission: The Justice Theater Project produces compelling theater experiences that create community dialogue and give voice to social concerns.

Vision: The Justice Theater Project connects, inspires and impacts our community through engaging performing arts outreach, education, and advocacy.

Values:

• Diversity, Inclusion and Equity.

• Dignity, Humility and Respect.

• Mindfulness of Mission.

• Artistic Excellence and Integrity of Process.

• Community Engagement and Collaboration.

COMPENSATION: Pay for this position is $20/hour. 

Does this sound like you?

APPLY NOW: Send a resume and statement of interest to hiring@thejusticetheaterproject.org today!